The following is a listing of our different package offerings. We offer multiple levels of service to try and fit the needs of a diverse customer base. If you have questions or special plan needs please use the contact link to the right of this information and we will gladly assist you!
| | Basic | Advanced | Platinum |
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| Annual Fee * | $500/yearly | $1,500/yearly | $4,000/yearly |
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| Support Response Days (Subject to response times listed below) | 24/7/365 | 24/7/365 | 24/7/365 |
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| Time to first response | Within 48 hours (24 hours M-F US) | Within 24 hours (All Days) | Within 24 hours All Days (4 hours M-F) |
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| Contact Method ** | Online Support System | Online Support System | Online Support System |
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| Total Support Requests *** | 10 | 20 | 35 |
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| Telephone Requests Available **** | For additional cost | For additional cost | Yes (5 Yearly) |
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| Monthly Usage Notifications | Yes | Yes | Yes |
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| Support Areas Available (Assistance and troubleshooting, no new development |
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| Installation/Upgrades (Core & Modules) | Yes | Yes | Yes |
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| Site administration tasks & best practices | Yes | Yes | Yes |
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| Module Development (Guidance and problem resolution only) | Yes | Yes | Yes |
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| Skin Design (Guidance and problem resolution only) | Yes | Yes | Yes |
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| Performance Optimization | No | Yes | Yes |
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If you are interested in starting an SLA agreement please use the contact form to reach us and we will get back to you. Please include a telephone number in your request
* Annual fee must be paid at the start of the SLA period
** Initally an e-mail based system will be used before the migration to the Online Support System in Q4 2007
*** No limites on when in the year a support incident may be used. Extra indicents are available for an additional charge
**** For immediate assistance if this service is purchased a telephone number will be provided to initiate a support request and usage of the Online Support System will not be needed. (This will result in typically immediate response for these issues)